Frequently Asked Questions
Everything you need to know about your favorite cozy footwear.
How do I determine my correct size for BEARPAW boots?
Our boots generally run true to size, but if you are between sizes or have a wider foot, we recommend sizing up to ensure maximum comfort with our sheepskin linings.
What is the best way to clean and maintain my suede shoes?
We recommend using a specialized suede brush and a water-repellent spray. For deeper cleaning, use a damp cloth with mild soap, but avoid soaking the leather or placing them in a washing machine.
What is your return policy for online orders?
We offer a 30-day return window for all unworn merchandise in its original packaging. Please use our online portal to generate a return shipping label.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are BEARPAW products waterproof?
Many of our styles feature NeverWet® technology which provides stain and water resistance. Check the product description for the 'NeverWet' seal to confirm specific protection levels.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and Canada. For other regions, please check our authorized global retailers.